• Residential Customer Service - Monday through Friday 7:00 am to 7:00 pm
  • Business Customer Service - Monday through Friday 8:00 am to 5:00 pm
  • Report an outage or emergency - Representatives are available 24 hours a day, 7 days a week.
  • Self-service options are available 24 X 7 through our automated system.

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1-800-ENTERGY (1-800-368-3749)
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Menu Options: "Press" "Say" Self-service options provided 24 X 7 by our automated phone system:
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Para Espanol, marque 9 9 N/A ? Self-serve in Spanish. Touch tone only.
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If this is a life-threatening emergency, like a wire down, pole on fire or gas leak, say 'emergency' or press star * Emergency ? To report an electrical emergency
? To report an electrical emergency
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To get started, tell me any phone number on your account, or your social security number or tax ID.? You can also say "use my account number" or "I'm a new customer" Numbers Phone number, social security number, tax ID or account number. You can also say new customer. ? Use your phone number, social security number, tax ID or account number to locate your account.
? If a new customer, you may say it now and get routed to the next available agent.
? Say 'I don’t know it' if you don’t have any of the information, routes to the main menu.
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Power Outage 1 Outage ? Report an outage
? Get power outage status
? Set or change outage alert preference
? A set of questions will be asked. If it is identified as an emergency instead of an outage, the customer will be transferred to the emergency queue.
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Balance and Billing 2 Balance and Billing ? Get current balance, last payment information and past due amount
? Get additional balance details
? Make a payment by phone
? Learn about payment programs
? Get more time to pay
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Make a Payment 3 Make a Payment ? Process a payment by phone (Bill Matrix)
? Quick Pay Center code and account number provided
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Start or Stop Service 4 Start, Stop or Transfer Service ? Start services
? Stop services
? Transfer services
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Service Request Status 5 Service Request? ? Get the status of your service request
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Permit Status 6 Permit Status ? Get the status of your permit
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Something Else 7 Something Else ? Get to an additional menu where you can choose from the following:
* Help with my online account
* Start new construction
* Learn about Entergy products?
* If a street light or security light is out, say "lighting issues."*
You can also say "previous menu."
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1-800-9OUTAGE (1-800-968-8243)
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Report an Outage or Emergency - Representatives are available 24 X 7
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Menu Options: "Press" "Say" Self-service options provided 24 X 7 by our automated phone system:
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I'm showing there is a power outage in your area. Is that why you are calling today?? 1 or 2 Yes or No ? Get power outage status
? After hearing the power outage status, the customer has the option to report an outage again.?
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I don’t see any current outages in your area. Would you like to report one? 1 or 2 Yes or No ? Report a power outage
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First, Have you checked your breakers? 1 or 2 Yes or No ? Identify if the breakers have been checked before proceeding with reporting the outage.?
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Alright, to help us resolve your problem faster, please say: 'All of my lights are out, some of my lights are out, dimming lights or blinking lights' 1, 2, 3 or 4 All of my lights, some of my lights, dimming lights, blinking lights ? If all of the lights are out, you may continue to report the power outage.
? If some of the lights are out, dimming lights or blinking lights, the customer is transferred to a representative in the emergency queue for further assistance.
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Have you seen any of these in your neighborhood? You can say, wires down, broken poles or none of these. 1, 2 or 3 Wires down, broken poles or none of these ?Help Entergy identify if there are any wires down or broken poles. If none of these, continue reporting the outage.?
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If we need to call you during the outage, what number should we reach you at?? Phone number Phone number ? Customers can enter a phone number in case Entergy needs to reach out during the outage.
? The phone number provided can also be set to receive notifications about the outage by saying 'Sign up for alerts.'